Introduction To Knowledge Management
About the eLearning Course
This introductory course to knowledge management provides definitions and fundamentals for getting knowledge management started in your organization. A participant will learn why organizations build knowledge management capabilities and the value it can provide. Common definitions and methodologies provide the foundation for understanding knowledge and knowledge management. Group discussions and activities will help the participant identify knowledge problems and understand best practices and techniques to apply to overcome knowledge management challenges. Participants will leave with a pragmatic and holistic view of how to approach knowledge management for their organizations. This course is designed as a collaboration between The Competency Alliance (TCA) and the American Productivity & Quality Center (APQC).
Target Audience
- People just being introduced to knowledge management (beginners)
- People who have just been assigned a role in KM and want fundamentals
- Business stakeholders that are sponsoring / resourcing km efforts and want to learn fundamentals
You Will Learn
- Compare the differences between knowledge and knowledge management
- Understand why organizations leverage knowledge management
- Identify the common knowledge management objectives
- Understand how knowledge management enables knowledge flow
- Understand the challenges organizations have with knowledge and the
- impact on knowledge management
