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By 2020, many companies had already begun attempts to transition their training from face-to-face and add more e-learning and virtual delivery, but the COVID-19 pandemic hastened these companies to make their move with immediacy! Additionally, the industry’s financial health, used to previous highs and lows of economic cycles, faced an oil price decline in the beginning of 2020 that was coupled with a collapse in demand due to COVID-19 restrictions unlike other times. This case study is about how one company successfully converted key operator training from Face-to-Face to Blended quickly and inexpensively in response to COVID-19 concerns by using PetroSkills ePilot e-learning to deliver awareness and knowledge-level content.

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For all the emphasis placed on competency development, training budgets are almost always the first cut during any kind of down turn. For competency management to become more than a Human Resource Management fad it will have to demonstrate quantified financial return. This abstract outlines one approach to quantify the return on competency development investments.